Things to remember about mouse
- Verify all signal cable extensions and the keyboard, Video, Mouse (KVM) switch box have been removed prior to any troubleshooting.
- Verify the mouse is connected to the correct PS/2 or USB port.
- Try connecting the mouse to the second USB part.
- Try connecting the mouse to a second system with a working USB port to verify that the USB mouse hardware is working.
- Try connecting another USB device into the same USB port. If the second device is detected correctly, the mouse may be defective. If the second device is also not detected correctly, the USB port may be disabled or not functioning properly.
- If the mouse pointer does not move smoothly with the movement of the mouse, try cleaning your mouse.
- Verify the latest mouse drivers have been properly installed. Use the link below to find the latest mouse driver for your system.
- Verify that only one mouse is connected to the machine.
- Verify that the mouse is enabled in the System Configuration Utility (BIOS).
- Check the mouse on another machine.
- Check another mouse on this machine.
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